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help and support
There are a few different ways to receive help with ProAdmin. First, read the Frequently Asked Questions and their answers below. If that doesn't solve your problem, you can either visit #ProAdmin on irc.GameSurge.net or make a post on our forums. The forums are the most efficient way to receive a response as we don't yet have dedicated operators to respond to questions in #ProAdmin.

Frequently Asked Questions
Forums
#ProAdmin on irc.GameSurge.net (mIRC)


frequently asked questions
1. What is ProAdmin?
2. How does it work?
3. How do I start using ProAdmin?
4. I think I've got ProAdmin on my server, but it doesn't respond to any commands. What's wrong?
5. What are the different commands I can use with ProAdmin?



1. What is ProAdmin?
ProAdmin has been built from the ground up for the competitive gamer. There are many server mods out there that add a few things that would be nice for private, competitive servers but the problem is they often slow your server's performance and add other functionality that shouldn't be allowed in matches, so are then deemed illegal by leagues. ProAdmin is the solution. ProAdmin isn't a server mod or plugin, it is instead a Java™ program hosted on our server (so there's nothing to download and it won't slow your server) that adds many easy-to-use yet powerful functions. With ProAdmin, players' UniqueIDs can be checked against CAL and CEVO databases as soon as they connect to the server to help ensure the integrity of scrims; entire teams may be kicked with simple say commands; UniqueIDs not even in the server may be checked just as easily; a scorebot may be started in the channel of your choice at any time; scores are recorded and can be announced each round, even through halftime, to rid any debates about current scores; and much more! ProAdmin's many features make things simpler with some of the features already listed as well as safer by, for example, announcing when in MatchMode if sensitive server variables such as footsteps, cheats, stepsize, etc. are modified.


2. How does it work?
ProAdmin listens to server logs, similar to a scorebot, and then executes RCON commands based on what happens or what players' type. ProAdmin makes the server more secure by allowing you the server owner to pass out the ProAdmin authentication password without passing out RCON.


3. How do I start using ProAdmin?
You can visit this page to setup a free trial on your server (doesn't require any registration). The next step is to add the logaddress to your server's config. You do that by adding a couple lines to your server.cfg file. You will need to add the following lines to your server.cfg file:
logaddress_add 208.91.130.18 39039
log on
mp_logmessages 1
You can alternatively create and download a preconfigured server.cfg file here and simply upload that to your server, overwriting your current server.cfg.


4. I think I've got ProAdmin on my server, but it doesn't respond to any commands. What's wrong?
The most common reason for this is you are not authenticated with ProAdmin and therefore it is ignoring your commands. You can test this by using a public command (".info") and, as long as the server is not in MatchMode, ProAdmin will print some version and contact information. If this does nothing, ProAdmin may be in MatchMode or it may not be running. If it does print version information, you simply need to authenticate. Type the following line in console to authenticate (where "password" is your authentication password):
rcon auth password
You should then see that ProAdmin has authorized you and will now be accepting your commands.

If you are authorized or ProAdmin is just not functioning at all, the first thing to do is ensure your server has the logaddress added to its config. While in the server, type the RCON command "logaddress_add" in console and see if the IP address 208.91.130.18 and port 39039 are printed. If not, follow the steps in How do I start using ProAdmin? to add the logaddress to your config.

The next step would be to make sure you have an active subscription to ProAdmin by logging into the site here and going to the Control Panel and viewing your server and verifying that it is "active". If it is not, you will need to contact mr0ldie about getting a subscription setup.


5. What are the different commands I can use with ProAdmin?
Below is a brief list of available commands, although you may wish to check out the full command list with explanations and some examples of how to use them here.

lo3, kick, ban, map, pregame, say, disable, enable, uniqueid, steamid, idcheck, exec, password, restart, rs, ff, alltalk, maxrounds, mr, resetscore, reset, match, autosearch, score, rconpassword, authpassword, scorebot, live, info, version, help.


© Paul "mr0ldie" Stewart, 2008 [ webmaster AT proadmintool DOT com ]